Providing Services With Utmost Care

Supercharge your business with reliable Customer Support and increase your member satisfaction with Professional Care!

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Our Services

Here are a few services provided by Callensys

Inbound/Outbound

We respond to inquiries, accept complaints, and troubleshoot problems. We work with customers to troubleshoot both product and service issues in order to find a solution.

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Social Media

We use social media technologies techniques to answer customer issues or concerns. Social customer service is extremely effective, because clients can contact our team on the platforms they currently use.

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Back-Office

Our back-office call center is dedicated to different administrative, support, and clerical tasks that are critical to the business's operation.

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What we stand for

Some core values that you need and we excel in

Product Performance - Customer Service Quality - Brand Perception

Guaranteed Customer Satisfaction

Proactivity and Effectiveness
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High Response Rate - Easy Progress Analysis Process

Prompt and Reliable Services

Efficient Issue Resolution
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Operate with Transparency - Integrity and Loyalty - Lead with our Purpose Statement

Transparency and Accountability

A Good First Impression and Positive Attitude
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Recent Posts

Here you can find useful information that might help you scale your business!

The Truth Behind Live Chat – Nurture Leads and Set Up Success

Live chat is an inexpensive and efficient way to provide customer service online. Live chat has been around for decades, but it has recently become more popular with the growth of internet commerce. Live chat is an inexpensive and efficient way to provide customer service online. Live chat has been around for decades, but it has recently become more popular with the growth of internet commerce. It’s also gained popularity because customers are now used to communicating via text messages on their cell phones. Live chat can be interactive or non-interactive; both have benefits and drawbacks that need discussing before adopting the technology into your business strategy.

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Call Etiquette Will Improve Brand Awareness

Setting up incredible call community behavior etiquette is one of the main things you can accomplish for your brand reputation. Regularly, a call made to customer service is an individual’s only live connection with your business. That implies most of your image perception is characterized by your customer service specialists’ phone handling and call etiquette!

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Is Quality Monitoring Important in Customer Service?

Any individual who has at any point placed a call to a call center has heard this recording: “This call might be recorded or analyzed, for quality and training purposes.”

It’s simple enough to overlook this and continue with your call, yet has it at any point provided you opportunity to stop and think? How might a recording of your communication with a customer service specialist be utilized, and what does quality in a call center mean?

More specifically, how do managers use it to prepare their representatives and work on the nature of service clients get? Let’s investigate and find out.

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