Inbound Call Center
Callensys focuses on answering questions and resolving customer concerns. We also deal with complaints from customers. Since an inbound call center is the only contact many customers will ever have with your company, it is imperative that these representatives are polite, helpful, and familiar with company policies, traits that are embedded in our core values.
Outbound Call Center
We can help you by initiating outbound calls and call your clients for miscellaneous inquiries or we could assist you to reach out to potential customers on your behalf, for example, to conduct sales talks. This form of dialog marketing is also known as telemarketing or telesales.
With our highly lucrative team, small, large, and medium-sized companies can find the right partner and strive for success being assisted by a team of qualified members ensuring both quality and also being able to perform their tasks in a timely manner.
Social Media Customer Service
By allowing us to handle customer complaints and concerns on social media, you’ll show other customers how dedicated you are to keeping them satisfied. There are many ways to use social media for customer service, such as including hashtags strategically and setting up a separate handle for customer service support.
Back-Office Call Center
Callensys enables businesses to outsource a variety of daily, repetitive chores. Clients typically realize an improvement in personnel retention, improved scalability, and accuracy, as well as considerable cost savings, by outsourcing back-office activities. We process, modify and move massive volumes of data in a variety of formats rapidly and accurately.