The Truth Behind Live Chat – Nurture Leads and Set Up Success

Live chat is an inexpensive and efficient way to provide customer service online. Live chat has been around for decades, but it has recently become more popular with the growth of internet commerce. Live chat is an inexpensive and efficient way to provide customer service online. Live chat has been around for decades, but it has recently become more popular with the growth of internet commerce. It’s also gained popularity because customers are now used to communicating via text messages on their cell phones. Live chat can be interactive or non-interactive; both have benefits and drawbacks that need discussing before adopting the technology into your business strategy.

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Is Quality Monitoring Important in Customer Service?

Any individual who has at any point placed a call to a call center has heard this recording: “This call might be recorded or analyzed, for quality and training purposes.”

It’s simple enough to overlook this and continue with your call, yet has it at any point provided you opportunity to stop and think? How might a recording of your communication with a customer service specialist be utilized, and what does quality in a call center mean?

More specifically, how do managers use it to prepare their representatives and work on the nature of service clients get? Let’s investigate and find out.

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Types Of Customer Needs And How To Address Them

Building a customer-oriented business that truly listens to your needs can be overwhelming, and if you haven’t paid close attention to your customers before, the learning curve will be steep.

Customer-oriented companies know that meeting customer needs and exceeding expectations in the process and the way to promote healthy business growth and build good relationships with the people they serve.

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